Refund policy

REFUND & RETURN POLICY

At AeroGlideco., we stand behind the premium engineering of our products. We offer a 30-Day Money-Back Guarantee to ensure your absolute satisfaction.

1. Eligibility Window
Our return window is active for 14 days from the date your tracking status shows the package was successfully delivered to your doorstep. If 14 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

2. Item Condition
To qualify for a standard return, your AeroGlide Travel Steamer must be unused, in the same brand-new condition that you received it, and packed securely inside its original manufacturing box.

3. Damaged or Faulty Items upon Arrival
If your item arrives broken, defective, or damaged due to postal transit handling, please do not worry. Send an email to our support team at support@aeroglideco.com within 48 hours of unpacking, including a clear photo or short video clip of the defect. We will issue a 100% free brand-new replacement unit immediately—no return of the broken item required.

4. How to Initiate a Return
To start an authorized return process, please contact us first at support@aeroglideco.com. We will provide you with the correct return hub delivery address. Please do not send your purchase back to the factory address printed on your shipping label box, as our system cannot track unauthorized returns. Return postal shipping labels are the responsibility of the customer.

5. Refund Processing Times
Once your return package is received and quality inspected at our hub, we will notify you via email. Approved refunds are credited directly back to your original credit card or payment account within 3–5 business days.